Terms & Conditions

1. Ownership and Usage Rights

Natalie Bayer-Neumann (Vanillery Garden) retains the rights to all completed artworks for the purposes of portfolio display, including on social media, the Vanillery Garden website, and other promotional channels. Clients receive exclusive rights to the original artwork for personal use; reproduction rights are not transferred as part of the purchase; Please contact us if you want to gain reproduction rights.

2. Payment Terms

Clients may choose between the following payment options:

• 50% Deposit: Half of the commission price is due upon order confirmation, with the remaining balance due upon artwork completion.

• Full Payment: Alternatively, clients may choose to pay the full amount upfront.

Payments are accepted via [insert preferred payment methods here, e.g., PayPal, credit card, etc.].

3. Refunds and Cancellations

Due to the customized nature of each pet portrait, refunds are not generally offered. If a client wishes to cancel during the initial sketching phase, a cancellation fee equal to one-third of the commission price will apply. Once the painting process has begun, the client is responsible for the full payment, regardless of cancellation.

4. Timeline and Delivery

Artworks are typically completed within 1-3 weeks after receiving the initial payment, although this may vary during peak times, such as the holiday season. Once finished, artworks are shipped with tracking, and estimated delivery times are as follows:

• Domestic: 1-3 business days

• EU: 3-6 business days

• International: 6-14 business days

Please note that while I strive to meet these timelines, I cannot guarantee specific delivery dates and am not liable for unforeseen shipping delays.

5. Revisions and Approval Process

Revisions are available during the sketching phase only, allowing clients to preview and adjust aspects of the artwork before the final painting begins. Regular updates will be provided via email, WhatsApp, or Instagram DMs to ensure client satisfaction. Once the final artwork is approved, the piece will be packed with a Certificate of Authenticity and prepared for shipping.

6. Use of Reference Photos

Clients are responsible for providing reference photos to which they hold the appropriate rights. Photos should be clear, taken at eye level, and preferably capture the pet from the head to mid-chest for best results.

7. Liability and Insurance

Vanillery Garden does not assume responsibility for delays in delivery once the artwork has been dispatched. In the event that an artwork is lost in transit, I will work with the client to explore options, including possible re-creation of the piece. For damages sustained during shipping, I will communicate directly with the client and work with the shipping carrier’s insurance policy to determine appropriate solutions.